FAQs
Besides the website (www.meoblueticket.pt) and mobile site (m.meoblueticket.pt) our network comprises the following outlets:
18 20 (24h) More info here
MEO Stores
FNAC Stores
WORTEN Stores
El Corte Inglés
ABEP
MEO Arena Ticket Office (only on event days. Opening hours: from 1pm until 30 minutes after the event starts).
Turismo de Lisboa
ACP
PagaAqui Stores
Campo Pequeno
IT Tabacarias
Turismo de Cascais
Multiusos de Guimarães
Altice Forum Braga
The person using the tickets to gain entry to the event will have no problems using tickets with another name printed on them. The name that appears on the tickets is the name of the user registered on our site. That information is used when resolving problems such as lost or misplaced tickets.
All sales are final and no exchanges or refunds are accepted. We understand that there are extenuating circumstances, which is why there is always the possibility of purchasing insurance when you buy your tickets. We advise you to read the insurance terms and conditions. Click here.
At the end of the purchasing process, you will receive a message confirming that the sale has been successfully completed, together with a link to an area on our site that shows the ticket details. A few minutes after the sale has been completed, you will also receive an email with all the details needed to receive your tickets via the delivery option chosen.
If the event is cancelled and you purchased your tickets through our website, you will be refunded as follows: - if the payment was made using a credit card, the amount charged will be automatically credited to the card - if you made the payment through Multibanco/ATM, the refund will be made directly to the bank account that was used to pay for the ticket. This refund can take up to 20 working days to be credited to your account. If you purchased your tickets at one of the outlets within our ticket office network, please go to where the tickets were purchased no later than 30 days after the date the event was scheduled for in order to receive your refund.
No, you only need to return your tickets if you wish to be refunded.
If your tickets are stolen, please send us proof of the police report and proof of purchase. Once we have looked into the matter, and if the transaction is identified, the tickets will be voided by our access control system (so any person bearing the tickets will be prevented from entering the venue) and new tickets will be issued.
You can ask for help by emailing info@blueticket.pt or by calling the information and reservations line on 18 20 (24h) More info here.
All sales are considered final, except when the event is cancelled or postponed, or where the venue is closed due to unforeseen circumstances. There can be exceptions. At the time of purchase, please check the specific conditions of each event | location. Refunds are based on the value of the ticket(s) purchased, excluding any reservation, processing, and delivery fees.
It is only possible to buy tickets for one event in the same purchase.
The MEO Blueticket website is secure when it comes to dealing with personal data and payment details. Data transfers are made using secure protocols. We use best practice and procedures, and services provided by well-known companies. We do not store credit card details.
Please check event details for this information. In line with current legislation, the minimum age for admission to performances is set by the relevant bodies.
The No Show Attendance Insurance guarantees the reimbursement of the ticket, as well as administrative costs, if you cannot attend the event for which the ticket is valid due to one of the various reasons described in the product’s general conditions. For more information, please see the Insurance Conditions here. The insurance must be purchased when buying the ticket. How to subscribe? While in the ticket booking process, you’ll find an option to include ticket insurance and add it to your shopping cart. The total amount to be paid will appear as “Service Cancellation Insurance”. How do I activate the insurance? All documents should be sent to: PREDICTABLE DEPARTAMENTO DE SINISTROS ESTRADA CONSIGLIERI PEDROSO, 71, EDIFICIO D 2º D 2730-055 BARCARENA. Documents required: - Bank account data (IBAN, SWIFT code); - Original receipt sent by MEO Blueticket; - The original ticket; - If medical causes apply: - Medical report stating pathology, causes, begin date, treatment if needed, duration and healing time. Any other cause: - Original documents with the evidence causing the “no show” of the insured person at the event timeframe mentioned in the ticket. For the medical expenses cover - Original receipts, as well as a medical report from the assisting doctor. The reimbursement will always be made to the specified bank account. We recommend sending the documents by registered mail.
Multibanco (Portuguese ATM Network) - You will receive details (reference/entity/amount) to make the payment via ATM or internet banking - choose option "pagamento de serviços" (only available through Portuguese banks). This option becomes unavailable a few days before the event. Credit cards - VISA and MASTERCARD. Debit cards, such as Visa Electron, are not accepted. MB WAY - pay for your tickets using your mobile - link to instructions for MB WAY. PayPal - one of the easiest and safest ways to pay online. Klarna - payment in installments.
Make sure that the ticket reservation you have made is showing that payment is now due (check the temporary reservation confirmation email). You should also be aware of the valid period for the reservation. Reserved tickets that have not been paid for within this time are automatically cancelled. You may also have difficulty paying for your tickets if you have selected the wrong option on your internet banking page: you should choose "PAGAMENTO DE SERVIÇOS" (pay for services) and not "pagamento de compras" (pay for purchases). If your bank's site does not have an internet banking option, you should pay for your tickets via an ATM. In that case, choose the option: "PAGAMENTO DE COMPRAS/SERVIÇOS".
After you make a purchase, two transactions for the same amount may appear on your internet banking page; however, this does not mean you have been charged twice. Those details correspond to an authorization and to the transaction per se. The authorization for the transaction normally expires within 24h and thus disappears from the statement. Please check the bank statement again after that time, or ask your card issuer for further details. If this is not the case, please get in touch with us through info@blueticket.pt.
All purchases made through our website carry a commission of 6% + VAT, which is chargeable on the value of the whole transaction. Indeed, such a service charge is common across similar online ticketing services, whether in Portugal or abroad. Alternatively, you can purchase your tickets from one of the ticket offices that are part of our sales network (18 20 <24H> More info here, Lojas FNAC, Lojas WORTEN, El Corte Inglés, ABEP, MEO Arena ticket office (only on days when events are taking place at MEO Arena), Turismo de Lisboa, ACP, Lojas PAGAQUI, among others).
Your card is charged as soon as the purchase is made and the tickets automatically become available for delivery/posting (depending on the delivery option you have chosen).
Until you have selected "Add", tickets are available to other users who are online at the same time. Therefore, until that time, it is possible for another user to purchase those tickets. In that event, please select other seats.
The password field is case-sensitive. Please check whether the caps lock is on.
No. Once you have registered, you can access the website with your email address or phone number and respective password. You have to be logged in to proceed with your purchase. For legal and security reasons, we do not save information regarding the payment process and credit cards.
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Check that you have entered the number correctly and that the number is not already registered to an account. If the error persists, send an email to info@blueticket.pt.
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info@blueticket.pt